ASK FOR RETURN!!!
1st step (choose how to make the goods)
Mode 1 - Make the goods through a reference Courier using a traceable shipping.** RETURN IS FREE!
mariogualano.com it is not responsible for any loss or damage merchandise. You cannot make items of different orders in the same shipment.
Mode 2 - Ask for the pick-up through the partner Courier mariogualano.com we'll take care of the pick-up reservation. The address of the collection is the one indicated during the order. The shipping fee for return of goods is borne by the buyer and will be deducted from the refund of the returned goods. You cannot make items of different orders in the same shipment.
2nd step (request a mariogualano.com)
Send your return request within 14 working days from the date of receipt of goods. Fill in and send the return form.
3rd step (shipping preparation)
Insert in the box with which you received the goods, the items to be returned with the relevant sales document, taking care to close everything with packaging tape. In case you choose to make the return via The Courier mariogualano.com you don't need to print any labels on the package. he'll take care of everything.
mariogualano.com will refund the full amount already paid, excluding the shipping contribution returned goods (if you choose the pick up with courier mariogualano.com), within 7 (seven) days of withdrawal. The amount charged will be reversed, using the same means of payment used for the initial transaction, unless otherwise agreed. Any costs for the transfer of the payment, are borne by the buyer. For more information on the reversal of payments, consult the Payments page.
WHAT ARE THE POSSIBLE COSTS INCURRED BY THE CUSTOMER?
- Contribution of shipping costs for the return. If you choose to pick up with courier mariogualano.com, the cost is 12 € for Italy
- Any costs for the reversal of payments
* CHANGE SIZE
if you want to change the size, make the return and make a new purchase on mariogualano.com
** Address to which to ship the goods in case of return with your courier:
MARIO GUALANO - Piazza Aldo Moro 1-71014 San Marco in Lamis (FG) - Italy