Refund Policy / Reimbursement Criteria
- Right of withdrawal
According to the art. 52 of Legislative Decree 206/2005, as amended by Legislative Decree 21/2014, the Customer may withdraw from the Conditions and therefore from the purchase contract for any reason, without giving reasons and without penalty, within 14 (fourteen) working days from the date of receipt of the products.
- "RETURN OR CHANGE OF GOODS IN 3 STEPS" procedure:
Size problems? *
The goods received are different from what you imagined?
Have you simply changed your mind about buying?
ASK FOR RETURN !!!
FIRST STEP (choose how to return the goods)
Mode 1 - Make the goods through a reference courier using a traceable shipment. mariogualano.com is not responsible for any loss or damage to goods.
Mode 2 - Ask for collection via the agreed carrier mariogualano.com! We will take care of the withdrawal booking. The collection address is the one indicated during the order. The shipping contribution for returned goods is to be paid by the buyer (€ 12 for returns from Italy) and will be deducted from the refund of the returned goods.
2nd STEP (request to mariogualano.com)
Send your return request within 14 working days from the date of goods receipt. Fill out and submit the returned form, specifying:
- Name and surname;
- The following data in the message:
1. Order number;
2. Items to be returned;
3. Quantity and Color;
4. Returned with my courier / Returned with courier mariogualano.com
3rd STEP (shipping preparation)
Insert the items to be returned with the relevant sales document in the box with which you received the goods, taking care to close everything with packing tape. In the event that you choose to make the return through the courier mariogualano.com, you do not need to print any label to put on the package, he will take care of everything!
* SIZE CHANGE
if you wish to change the size, make the return and make a new purchase on mariogualano.com
NOTE: IT IS NOT POSSIBLE TO MAKE ITEMS OF ORDERS DIFFERENT IN THE SAME SHIPPING.
Credit back amount for returned goods:
mariogualano.com will reimburse the customer the full amount already paid, excluding the shipping fee for returned goods (if pick-up with our courier is chosen), within 7 (seven) days of withdrawal. The amount debited will be reversed, using the same payment method used by the Customer for the initial transaction, unless otherwise agreed. Any costs for the cancellation of the payment shall be borne by the buyer. For more information on the reversal of payments, consult the Payments page.
The goods must be returned intact, complete with all their parts and in their original packaging (envelopes and packaging), kept and possibly used for the time strictly necessary to establish and verify their nature, characteristics and size, according to the normal diligence, without there being are signs of wear or dirt, in compliance with the following conditions:
- the right of withdrawal may apply to the product purchased in its entirety; it is not possible to exercise withdrawal only on part of the product purchased (eg accessories, accessories, etc.);
- for withdrawal to be possible, the product must be intact and returned in its original packaging, complete in all its parts (including packaging and any documentation and accessory equipment: labels, tags, tags, seals, etc.);
- shipping costs (and any customs fees, if any) for the return of the goods will be the sole responsibility of the Customer;
In any case, the Customer will forfeit the right of withdrawal in cases where mariogualano.com ascertains that:
- the returned product and / or its accessories, and / or its packaging are not intact;
- the product is missing its external packaging and / or original internal packaging;
- the product is missing elements integrating it and / or accessories (eg. closures, laces, buckles, etc.).
In the case of forfeiture of the right of withdrawal, mariogualano.com will return the purchased product to the sender, charging the shipping costs to the sender and, where already reimbursed, the price of the product