Terms and conditions of service

Welcome to the website mariogualano.com, the official online shop of Mario Gualano

Products sold on mariogualano.com are sold and invoiced by:

Mario Gualano
Piazza Aldo Moro, 1
71014 - San Marco in lamis (FG)
ITALY
p.iva 01620750719

For any information regarding orders, shipments and, more generally, purchases, you can contact the customer care of mariogualano.com at the following addresses:

LiveChat WhatsApp
customer care email: info@mariogualano.com
telephone number:(+39) 0882 83 28 90   interno 3
from Monday to Friday from 10:00 am to 1:00 pm and from 4:00 pm to 6:00 pm (Rome / Paris / Berlin time: GMT +1).

GENERAL CONDITIONS OF SALE
- Acceptance of the general sales conditions and conclusion of the contract
The contract stipulated between Mario Gualano (hereinafter "mariogualano.com") and the Customer (ie the subject, natural person, who makes the purchase on the Site, not referable to his own commercial, entrepreneurial or professional activity) must be considered concluded with the acceptance, even partial, of the order by mariogualano.com. In the event of non-acceptance of the order, mariogualano.com will provide to promptly notify the Customer in any case.

By placing an order in the various ways provided, according to the order form on the Site (hereinafter the "Order"), the Customer declares to have read all the information provided to him during the purchase procedure and to accept in full these general conditions (hereinafter the "Conditions").

These Conditions may be printed or saved on a durable medium, in compliance with the provisions of art. 12 of Legislative Decree 70/2003 and by art. 51 of Legislative Decree 206/2005, as amended by Legislative Decree 21/2014.

- How to purchase
The products offered for sale by mariogualano.com are only those on the mariogualano.com website at the time the order is forwarded, as described in the relevant information sheets.

In any case, it is understood that the images accompanying the description of a product are for informational purposes only and may not be fully representative of its features but may differ for example. by color and size (also due to the browser and monitor used for accessing the site and viewing images).

To place an Order, the Customer must fill out the relevant form on the Website in its entirety and send the same after having carefully read the Conditions, as well as the characteristics of the product and / or products that it intends to purchase. The Customer must also ask mariogualano.com, where desired, for a tax invoice for the purchase, pursuant to art. 22 D.p.R. n. 633/1972.

The correct receipt of the Order is confirmed by mariogualano.com through an e-mail reply, sent to the e-mail address communicated by the Customer. This confirmation message will summarize the purchase conditions, as required by applicable legislation, as well as the data entered by the Customer in the Order, so that the same can verify the same and possibly communicate without delay the necessary corrections of incorrect data.

- Prices and payment methods
The prices shown on the site are to be considered inclusive of taxes and VAT. Any shipping costs or payment fees are in any case communicated in advance to the Customer through the site or these Conditions.

The following payment methods are provided:

- Google Pay
Protect your payment information with multiple levels of security, using one of the most advanced infrastructures in the world to protect your account.

- Apple Pay
The service is reserved for users Apple. If you shop online in Safari, from your iPhone, iPad or Mac, you can pay with Apple Pay without having to create an account, enter your card details or fill in forms.

- PayPal 
La transaction can take place through the secure Paypal server, according to the specific methods of the same. Commissions will not be applied during the purchase phase.

- Cancellation of PayPal payments 
PayPal cancellation costs are charged to the customer and will be calculated according to the rate set by PayPal equal to 3% of the amount paid. 
Example: Amount paid € 100 - amount returned by us to the customer € 97

- Cancellation of payments by credit card on PayPal circuit 
PayPal cancellation costs are charged to the customer and will be calculated according to the rate set by PayPal equal to 3% of the amount paid. 
Example: Amount paid € 100 - amount returned by us to the customer € 97


- Credit card 
The transaction takes place through the secure Shopify server.  In no case and at any stage of payment will mariogualano.com be able to know the information relating to the customer's credit card, transmitted via a secure connection directly to the website of the banking institution that manages the transaction. No computer archive of mariogualano.com will store such data and therefore in no case can mariogualano.com be held responsible for any fraudulent and undue use of credit cards by third parties at the time of payment.

- Cancellation of payments by credit card
THERE ARE NO COSTS BY TYPE OF THIS PAYMENT


- Advance bank transfer
In case of purchase by bank transfer, the bank details for the payment will be displayed. Payment must be made within 3 working days from the date of the order, otherwise the order will be canceled, this to avoid keeping the products in place indefinitely. The shipment of the goods will take place only upon receipt of the bank payment.

- Cancellation of payments by bank transfer
THERE ARE NO COSTS BY TYPE OF THIS PAYMENT 

- Cash on delivery (COD)
Once the order is completed, you will be contacted to verify the data entered. We will contact you on E-Mail and on the Telephone number. Failure to verify the contact data invalidates the order sent. Payment is made in cash to the Courier and the limit of purchase with this method of payment is € 1000.00. The costs of the service are specified in the shopping cart during the purchase. Cash on delivery is only available for purchases with delivery in (Italy, Vatican City, San Marino).

 

- Cancellation of cash on delivery payments
REFUNDS ARE ISSUED VIA BANK TRANSFER


- Payment in Store
The collection of the goods must take place within 48 HOURS from the date of the order, otherwise the order will be canceled, this to avoid keeping the products in place indefinitely.

- Cancellation of payments made in the shop
THERE ARE NO COSTS BY TYPE OF THIS PAYMENT

The seller reserves the right to ask the customer for supplementary documents proving the ownership of the credit card. Without sending the documentation, the seller reserves the right to refuse the order. Transaction security is guaranteed by a data encryption system (SSL) and by direct, protected and certified connections.

- Order fulfillment and related expenses
mariogualano.com usually delivers within 1 working day! * for orders placed from Monday to Friday before 11:00.
* (for some areas of Italy an additional day may be required)

The purchased products will however be processed from our warehouse within 24-48 hours from the acceptance of the Order by mariogualano.com, at the cost specifically indicated on the Site before the Order is sent. mariogualano.com reserves the right to accept or not deliveries requested outside the Italian or European borders. In any case, for deliveries to be carried out outside the Italian borders, shipping costs and delivery times may vary.

With regard to deliveries requested in countries outside the European Union, any import customs charges will be charged to the recipient. The Customer is therefore invited to contact the customs authorities in his country to verify the costs and any import limits.

The delivery times indicated by mariogualano.com must be considered as purely indicative and a delay with respect to the same, or any delivery made with subsequent fractioned shipments does not entitle the Customer to refuse the delivery itself and to request compensation or compensation.

Upon delivery of the products, the Customer is required to check:

1. that the number of packages delivered corresponds to what is indicated in the transport document.
2. that the packaging is intact, not damaged or wet or otherwise altered, even in the closing materials (adhesive tape or metal straps).
3. Any damage to the packaging and / or the product or the mismatch in the number of packages or indications, must be immediately detected, affixing a specific indication on the delivery document of the product to be returned to the courier.

Any problems concerning the physical integrity, correspondence or completeness of the products received must be reported within 7 days of delivery, in accordance with the procedures set forth in this document.

- Guarantees
All products sold by mariogualano.com are covered by a guarantee of 24 (twenty-four) months for lack of conformity, pursuant to Title III of the Legislative Decree 206/2005. To qualify for warranty service, the Customer must keep the invoice, or payment receipt, together with the transport document.

The guarantee for defects of conformity will apply as long as the relative product has been used correctly, in compliance with its intended use and with the provisions in the instructions for use and washing present in and / or with the product.

In the event that, for whatever reason, mariogualano.com was not able to return the Customer a product under warranty (restored or replaced), or where the repair or replacement were, even due to the value of the product, excessively onerous, mariogualano.com may proceed with the appropriate reduction of the price paid, that is to the restitution of the entire amount paid with termination of the contract.

In cases where the application of the guarantees provides for the return of the product, the same must be returned by the Customer in the original packaging, complete in all its parts (including packaging and any documentation and accessory equipment).

- Complaints and request for information
Any complaint or request for information can be sent to mariogualano.com at the following addresses:

customer care email: info@mariogualano.com
telephone number: (+39) 0882 83 28 90   interno 3

- Applicable law
The sales contract referred to in these Terms and the related execution is governed by Italian law, with the non-application of the conflict rules and the United Nations Convention for the International Sale of Goods. For the resolution of the relative disputes, the Court of the municipality of residence of the Customer will be competent.

- Copyright
Trademarks, logos and other distinctive signs on the mariogualano.com site belong to their respective owners. The use of trademarks, logos and other distinctive signs, including reproduction on other websites by unauthorized third parties, is prohibited. The contents of the site are protected by copyright (texts, images and graphics).

- Agreement
The contract replaces all previous contracts, agreements and understandings between the parties and constitutes the entire agreement between the parties regarding the subject of the contract, together with the order, the general conditions relating to the use of the site and the relative conditions to the registration service. Any change or modification of the contract must be accepted in writing by both parties.

- Communications
All communications between the parties must be made in writing and sent to the address of the other party indicated in the contract and in the order. Communications sent to the other party's e-mail address, indicated on the website and in the order, are also intended to be sent in writing.